Availability: Unlike most other online traders, Forge Games only sells what is in stock and is available for immediate dispatch.

New Items: All items sold as *NEW* are just that; brand new products that have never been used. Unlike many online traders, Forge Games does not shrink-wrap used items and pass them off as new.

Used Items: We try our best to honestly describe the condition of all our used items. Ultimately however we must advise customers to look carefully at the pictures and ask us questions to confirm what they are purchasing. Used items are sold 'as seen'.

Painted Models: Occasionally we sell painted models. We will try and describe them as best as we can and provide good pictures of the items. However, painted items are sold 'as seen'. Note that we will never use the phrase 'pro painted' to describe our painted models.

Payment: Please note that, at present, we only accept payment via PayPal, Google Checkout and UK £Sterling cheques. Customers are asked to settle within five working days. If you are unable to meet this request, please email us soonest.

Postage: All items are sent via the Royal Mail. Overseas we will only send via Airmail. Goods only sent upon confirmation that payment has cleared.

Delivery: We aim to post items the next working day following confirmation of payment. Customers will be informed when goods are posted. We expect the Royal Mail to deliver to UK customers within five working days of posting; overseas customers ten working days.

Insurance: All items are sent with proof of postage. This includes insurance up to £30.00. It is strongly recommended that customers purchasing items valued at more than £30.00 take out the optional insurance. Forge Games cannot be held responsible for damage or loss during transit. Unfortunately there are NO exceptions to this.

Returns: If you change your mind about a purchase from us, please email within 1 week of the transaction. Items returned in the condition we sent them will be refunded. Note that this means sealed boxes/blisters must be returned with all packaging intact. Unfortunately we are unable to refund any postal charges incurred and all customers must contact us to obtain a return number.

Faulty Goods: If the products arrive damaged, incomplete, incorrect or not as described please contact us immediately to resolve any issues. Often it is quicker to deal direct with the manufacturer when sealed items are missing parts. Once customers contact us we will resolve any issues immediately.

If any Privateer Press minis are missing parts, the quickest way to have them replaced is by contacting Privateer Press in the UK directly via eumissingparts@privateerpress.com

Customs: Forge Games are not responsible for any charges you may have to pay in taxes or customs duty.

Privacy policyWe are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Contact: Forge Games can be contacted via email: email Forge Games or telephone: +44 (0)7962 596209. Alternatively customers can seek more information via our web site: www.forge-games.co.uk

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